❓ Common Questions & Answers
All your questions about kub99 answered here
Account security, deposits and withdrawals, welcome bonus — whatever questions you have about kub99, you'll find straightforward answers to everything in one place.
Whether you're new to kub99 or a returning player, questions about deposits, bonuses, and cashouts are completely normal. Below you'll find answers to more than 20 questions organized into four categories, all in plain English. If you can't find what you're looking for, reach out via our 24/7 live chat or email.
Stay Safe
Create a strong password using a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !) with at least 12 characters. Do not use your name, date of birth, or anything easy to guess. Keep this password exclusively for kub99 — do not use the same password on any other site. If you have trouble remembering it, you can use a trusted password manager.
kub99 uses SSL (Secure Socket Layer) encryption technology, which encrypts every transaction and piece of personal information you submit. This means no one can read your data in transit. A green padlock icon and "https" in your browser's address bar confirm the connection is secure. We follow a fair play policy and do not sell your information to any third parties.
No kub99 staff member or support agent will ever ask for your bKash PIN, Nagad PIN, OTP, or bank password. If anyone asks for this information, they are a fraudster. In such a case, disconnect immediately and report it to our support team. Never share your PIN or OTP with anyone — not even a family member.
The only official kub99 address is kub99.lat. Pay close attention to the address bar — variations like "kub-99", "kub99s", "kub99bonus", or anything similar may be fake. Fake sites often lure users with unusually large bonuses or attempt to steal login credentials. If in doubt, close the site and go directly to kub99.lat by typing it into your browser.
Change your password as soon as possible and notify us via live chat or email at [email protected]. The support team will review your account activity and take the necessary steps. Run a virus or malware scan on the device and network you use to access your account, and delete any saved passwords in your browser.
Deposits
kub99 currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer (such as through Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount for all methods is ৳300. Choose whichever method is most convenient for you — fast processing is ensured across all methods.
Log in to your kub99 account and go to the Cashier or Deposit page. Select bKash as the deposit method and enter the amount (minimum ৳300). Send money from your bKash app to the kub99 bKash number shown on screen. Once you submit the transaction ID (TrxID), your balance will be updated quickly. Make sure you are using a bKash number registered in your own name.
kub99 does not charge any deposit fees. However, bKash, Nagad, or Rocket may have their own service charges set by the mobile banking provider — this is outside kub99's control. For bank transfers, your bank's interbank charge policy may apply. It is a good idea to check your payment provider's terms before making a deposit.
When a deposit is made correctly via Nagad and the transaction ID is submitted, the balance is usually added very quickly. During peak hours it may take slightly longer, but in most cases it completes within a few minutes. Make sure you enter the correct kub99 Nagad number and amount when making the deposit. If you face any issues, contact support right away.
The minimum deposit amount at kub99 is ৳300 for all methods. This means whether you use bKash, Nagad, Rocket, or bank transfer, each deposit must be at least ৳300. Deposits below this amount cannot be processed and the balance will not be added.
How to Withdraw
To withdraw winnings from a bonus, you must first meet the wagering requirement. For kub99's welcome bonus, you need to wager 15 times the bonus amount — on the bonus only, not the deposit. For example, if you receive a ৳2,000 bonus, you need to place ৳30,000 (2,000 × 15) in wagers before the bonus winnings can be withdrawn. Once the requirement is met, the winnings can be withdrawn through the normal withdrawal method.
The minimum withdrawal amount at kub99 is ৳800. Withdrawal requests below this amount will not be processed. For details on the maximum withdrawal amount, check the Cashier page or contact support. Having all account verification completed before making a withdrawal helps speed up the process.
No. According to kub99's rules, withdrawals can only be made to a payment account registered in the player's own name. This means funds will be sent to your own bKash, Nagad, Rocket number, or bank account. Requests to send funds to another person's wallet are not approved, as this is part of verifying account ownership.
Withdrawals at kub99 are generally completed within 15 minutes to 2 hours. However, first-time withdrawals or large amounts may take a little longer due to the verification process. After submitting a request, you can check its status from your account. If there is a delay for any reason, contact support and the team will resolve it quickly.
When a withdrawal is rejected, a reason is usually provided — such as incomplete account verification, unmet wagering requirements, or a name mismatch on the account. Understand the reason, resolve the issue, and reapply. If you cannot figure out the reason, email [email protected] or ask via live chat for more details.
Welcome Bonus
A wagering requirement means you must place a certain amount in bets using bonus funds. At kub99 this requirement is 15x, calculated on the bonus amount only — the deposit amount is not counted. Example: if you receive a ৳2,000 bonus, you must place a total of ৳30,000 (2,000 × 15) in wagers. Once that amount has been wagered, the winnings from the bonus become eligible for withdrawal.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings from it may be cancelled. After a bonus is activated, you can see the expiry date on your account page. It is therefore best to play regularly and work towards meeting the requirement as soon as possible after receiving a bonus.
No. The welcome bonus is available only once per player, on the first deposit. If the same person attempts to claim a bonus by opening multiple accounts, it will be considered a violation of kub99's rules and all associated accounts may be suspended. After your first deposit, you may become eligible for regular promotions and VIP benefits.
When you open a new kub99 account and make your first deposit, the 200% bonus is added automatically. This means if you deposit ৳1,000, you receive a ৳2,000 bonus and your total balance becomes ৳3,000. The maximum bonus is up to ৳20,000. A 15x wagering requirement applies to the bonus. No separate code is needed — simply make your first deposit on a new account.
Yes, it is possible to cancel a bonus, though conditions usually apply. When a bonus is cancelled, the bonus funds and all winnings from it are removed from the account; only your own deposited funds remain. Before cancelling a bonus, make sure it is the right decision for you. Check your account settings or contact support for full details.